Shipping policy

Love Matcha Shipping Policy

Thank you for shopping at Love Matcha! We're excited to bring you our premium matcha products. Here’s everything you need to know about our shipping process:

Shipping Timeframe:

• All orders are processed and shipped within 10 business days.

• You will receive an email notification with your tracking details once your order has been dispatched.

Shipping Method:

• We use Postnet for all deliveries. Your order will be sent via a secure and reliable courier service to ensure your items arrive safely.

Shipping Charges:

• Shipping fees will be calculated at checkout based on the delivery address and the size of your order.

• Free shipping may apply to specific promotional offers, which will be indicated at checkout.

Delivery Locations:

• We currently offer shipping across South Africa.

Order Tracking:

• Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on the Postnet website.

Delivery Issues:

• If you experience any issues with your delivery, please contact our customer support team at info@love-matcha.co.za, and we will resolve the issue as quickly as possible.

Thank you for choosing Love Matcha! Enjoy your matcha experience.